THE UNIVERSITY OF EDINBURGH t/a EDINBURGH FIRST
As at February 2020
BED & BREAKFAST
01 LOCATIONS AND CONTACT NUMBERS
Salisbury Green Hotel and Bistro - 18 Holyrood Park Road, Edinburgh, EH16 5AY; Tel +44 (0)131 651 2198
Pollock Halls - 18 Holyrood Park Road, Edinburgh, EH16 5AY; Tel +44 (0)131 651 2001 Richmond Place Apartments - 5-9 Richmond Place, Edinburgh, EH8 9VE; Tel +44 (0)131 651 2117
KM Central - 7 Richmond Place, Edinburgh, EH8 9ST; Tel +44 (0)131 651 2117
02 ARRIVAL AND DEPARTURE
Guaranteed check in is at 2 pm on the day of arrival. Should the room not be ready, we can store your luggage. On your departure the room must be vacated by 11 am. If you wish, you can use the storage facilities on the day of departure until 10 pm.
03 DEPOSITS AND CANCELLATION FOR ONLINE BOOKINGS
Credit/debit card details must be provided at the time of booking.
Standard rates – with 24 Hrs or 72 Hrs cancellation policy – can be cancelled free of charge directly through the website within the given timeframe. If a cancellation is made later, no refund will be given.
Non-refundable rates – no cancellations or amendments are allowed.
04 DEPOSITS AND CANCELLATIONS FOR BOOKINGS MADE DIRECTLY OVER THE PHONE
Credit/debit card details must be provided at the time of booking and full payment will be taken.
Standard rates – with 24 Hrs or 72 Hrs cancellation policy – All cancellations must be confirmed in writing or by e-mail to email@example.com within the given timeframe. A cancellation fee of £10 will be applied. If a cancellation is made later, no refund will be given.
Non-refundable rates – no cancellations or amendments are allowed.
Any amendments to confirmed bookings must be done by email to firstname.lastname@example.org or by telephone on +44 (0)131 651 2007. Changes are subject to availability. For any reduction in the total price of the booking, Edinburgh First will not refund the difference; for any increase in the price of the booking, the difference will have to be paid by credit/debit card in advance to secure the changes.
06 NON ARRIVAL FOR ONLINE BOOKINGS
If you do not arrive for your online reservation, the hotel is entitled to charge for the first night’s stay and any remaining nights will be cancelled.
For non-refundable bookings no refund will be given.
06 NON ARRIVAL FOR BOOKINGS MADE DIRECTLY OVER THE PHONE
If you do not arrive for your reservation without prior notification to Edinburgh First by email to email@example.com or by telephone on +44 (0)131 651 2007, no refund will be given.
Salisbury Green Hotel and Bistro and Pollock Halls – offer free limited parking which works on a first come first served basis and the spaces cannot be pre-booked.
Richmond Place Apartments and KM Central – do not offer parking. We offer discounted rate in NCP Car Park nearby.
08 INSURANCE & PERSONAL PROPERTY
Edinburgh First cannot accept responsibility for any loss or damage to personal property.
09 GUEST’S RESPONSIBILITY ON DAMAGE
You are responsible for any damages caused by your party in the hotel room or on the hotel premises. Any damages will be charged to the card entered at the point of booking unless another card is provided.
No animals are allowed on University premises with the exception of guide dogs; if you are bringing a guide dog, please notify Edinburgh First. Proof of certification will be requested.
All of our bedrooms are non-smoking. Guests will be guided to the nearest smoking area if required. Cleaning fees will be charged to any guests found to be smoking in the room.
12 MAIL DELIVERY FOR GUESTS
Please note that due to the number of bedrooms we manage and the size of our site, we are unable to accept any deliveries/mail for guests without prior notification. If you are expecting a delivery, please notify us in advance by emailing firstname.lastname@example.org quoting your reference number and the nature of the item to be delivered.
13 FIRE REGULATIONS
Guests are required to familiarise themselves and comply with all fire regulations and evacuation procedures. Any malicious activation of fire alarms will result in a penalty being incurred.
SELF-CATERING FLATS - WEEKLY LETS
01 Definition: the group/family occupying the property/flat are liable jointly and severally for these Conditions of Let.
02 Cancellation: All cancellations must be made in writing. Cancellations made more than 8 weeks prior to arrival will be charged at £100 per flat per week. Cancellations made less than 8 weeks prior to arrival, will be charged in full.
03 Terms of tenancy: the property is let in accordance with the terms of the Rent (Scotland) Act 1988 in that the subjects of let are normally reserved for the use of students of the University of Edinburgh under Schedule 4, paragraph 7 (1) of that Act and that possession may be recovered under Schedule 5, Ground 4 of this Act. The granting of a holiday let does not create a protected tenancy. The property is let for residential purposes only and the tenancy cannot be assigned or sub-let.
04 Parking: parking is available at some of our sites for cars only, no transit vans or mini buses. A permit is issued, it is only valid for the site shown on the permit and not the University of Edinburgh as a whole.
05 Special requests: we will do our best to accommodate any special requests from guests; however, we cannot guarantee this. Please contact the Reservations Team directly to discuss any special requirements you may have. It is important that you advise us of any guests with mobility issues.
06 Moving of flats: on very rare occasions, normally due to circumstances out with our control, the site you have reserved could become unavailable. On these occasions we reserve the right to move your booking to another site within our stock of self-catered accommodation and we will endeavour to ensure the new accommodation is of a similar standard to that you have booked. We will inform you of any changes in writing.
07 Insurance and personal property: please ensure you insure your personal effects, as we cannot accept responsibility for any loss, theft or damage to personal property.
08 Bedding: one x duvet, one x duvet cover, one x pillow, one x pillowcase, one x sheet, one x bath & one x hand towel per bed are supplied in our self-catered accommodation. No additional pillows, duvets, linen or towels can be supplied. If there is a changeover of guests during the tenancy, no new linen can be supplied. The tenants are responsible for laundering the items required; there are laundry facilities available for guests to use.
09 Animals: With the exception of assistance dogs, no animals are allowed in our self-catered accommodation.
10 Occupancy: self-catered accommodation may not be occupied by more guests than there are beds in the flat. Over occupancy of any accommodation will result in immediate termination of the booking.
11 Fire regulations: guests are required to familiarise themselves and comply with all fire regulations and evacuation procedures at the property where they are staying. Any malicious activation of fire alarms will result in a penalty being incurred, including the potential immediate termination of the booking and eviction from the property.
12 Cleaning, charges and inspections: all accommodation should be left in a clean and tidy condition on departure, with all dishes washed and rubbish removed. We reserve the right to carry out routine inspections of the accommodation during your stay, any flats found to be in an unacceptable condition, could result in charges being made.
13 Smoking: please note that there is a non-smoking policy at all our properties.
14 Keys: any lost or replacement keys will be charged at £25 per key and £75 if a lock change is required.