Feedback, comments, complaints. We are here to help you.

Our customer promise is to deliver a level of service so good that you will want to visit us again.

Our commitment is to ensure that every effort is made to resolve things to your satisfaction as quickly as possible, and preferably while you are still in residence, either attending a meeting or staying with us.

We are always pleased to receive feedback from our customers and this is closely monitored and used to help us make improvements for the future.

If we have been unable to resolve a problem which has arisen to your satisfaction and you wish to escalate your concerns then please either write to us or email us at the address below:


Write to:  

Lyndsay Wilkie
Director Business Development
Edinburgh First
Pollock Halls
18 Holyrood Park Road
EH16 5AY

We promise to send an acknowledgement and to fully respond within seven working days.